FAQ’s

Click on any question for more information.

1. How often should I have my carpets cleaned?

leafEvery home is unique. Homes with large families, children, or pets need more frequent cleaning.

leafSome carpet manufacturers require a cleanings every 12 – 24 months to maintain the warranty.

leafCommercial cleaning needs to be scheduled on a maintenance program.

2. How do you clean my carpets?

leafBeyond Clean uses hot water extraction, sometimes referred to as steam cleaning.

leafPretreat ~ Pretreating carpet breaks up the soil and substances such as proteins, sugars, and oils allowing us to maximize soil and spot removal.

leafAgitate ~ Your carpet is gently agitated to help maximize the release of dirt, oils and allergens.

leafHot Water Flush ~ Carpet is cleaned and flushed with a soft, hot water using state of the art rotary extraction pulling all of the pretreatment, dirt, bacteria, and allergens along with it.

leafPost-spot ~ Final cleaning step, we check to treat any spots or stains the cleaning steps miss.

leafRapid Drying using high velocity air movers ~ Speeds the drying time of your carpets. The priority is to get your home cleaned both effectively and efficiently allowing you to get back to your family routine and enjoy your freshly cleaned carpets.

3. What do I need to do to be ready before Beyond Clean arrives?

leafWe will call you with a friendly reminder the day/evening before our scheduled cleaning and review the instructions with you for your home to be prepared.

leafPlease pick up any small or fragile items from the floor, such as plants, small chairs, children’s toys.

leafA light vacuuming is recommended for your home prior to our arrival.

4. Why do spots return?

leafThere are two common reasons that spots return…

leafThe first is called wicking.

leafMany times the spot has worked its way into the backing of the carpet and carpet pad.

leafThis happens most commonly with pet urine, beverages, and anything that has been spilled in volume.

leafThe carpet looks amazing when cleaned, then as it dries, the spots and traffic areas return.

leafGood news is that if a spot actually returns, it can be removed. (Please refer to Beyond Clean’s Spotting Guide for instructions on how to remove your returned spots).

leafThe second is called re-soiling

leafRe-soiling is caused by a sticky residue that has been left behind.

leafSome common causes of residue are over-the-counter carpet cleaners, duct tape residue, body oils, lotions, etc.

leafIf the entire stain and cleaner used is not removed, dirt will be attracted to it as the carpet is walked on.

leafThere is no guarantee that even quality professional cleaning will be able to remove all oily residues the first time.

5. How do I care for my carpet after they’ve been cleaned?

leafPost Carpet Cleaning Instructions:

A. Be CAREFUL on the carpet
leafDamp carpet is as slippery as ice.

leafUse the handrail when using the stairs.

leafWalk slowly when moving from the carpet to any hard surface such as tile, linoleum, vinyl, or hardwood, your shoes will be damp and very slippery.

B. Moving air dries carpet quickly
leafMoving air dries carpet quicker.

leafBeyond Clean will begin the process with our high-speed air movers as we clean the carpets.

leafIn winter months, you will want to turn on the heater while in the summer months you will want to use the air conditioner.

leafIdeally, doors and windows should be opened, ceiling fans on, and if possible floor fans blowing on the carpet.

C. Keep traffic off of carpet for a minimum of 2 – 4 hours

leafThe carpet fibers will be standing up, just like when the carpet was bought from the manufacturer, walking on the carpet prior to being dried will crush it down and possibly slow the drying time.

D. Take care of spots and spills ASAP

leafMost spots and spills can be handled by you, the homeowner.

leafRefer to the Beyond Clean spotting guide for spot removal information.

leafUse the Beyond Clean Baby Blue™ spotter that we have provided you with prior to our departure.

E. Vacuum Vacuum Vacuum!

leafYou cannot do this often enough!

leafSlow Down! The biggest problem is going too fast when folks vacuum.

leafUp to 79% of soils and sands found in carpets are dry and can be vacuumed out effectively by the homeowner when following a regular cleaning schedule.

6. How long does it take the carpets to dry after being cleaned?

leafThe time to completely dry your carpets is approximately 8 – 24 hours and is affected by a few variables:

a. Humidity ~ The lower the better
b. Temperature ~ Turning on either the air conditioning in the summer or the heater in the winter can accelerate drying time.
c. Air flow to the area ~ movement of the humidity layer right above the carpet can also accelerate drying time.

7. Do I need to have a protector added to my carpets?

leafThese products help the carpet resist soiling from dry dirt, water and oil-based spills by wrapping the carpets fibers in a protective coating, making it easier to vacuum up dry dirt and sand.

leafIt in not necessary, although highly recommended because it gives you more time to clean up spills and stains before they are soaked into the carpet fibers.

leafThey keep the carpet looking cleaner between your professional cleanings.

8. I thought my carpets were already protected.

leafMost carpets come from the manufacturer with a dry soil protector on them. However, they are a wear-based product that is removed with traffic wear and tear over time.

leafCarpet manufacturers recommend having the protective coating reapplied once a year for the entire carpeting and more often to heavy traffic areas.

9. Why is it important to have my tile and grout cleaned?

leafTile and grout, like carpeting has dirt and oils build up over time. This causes the grout to discolor holding in all of the soil and grime.

leafHaving the tile and grout, professionally cleaned is the only method to remove the deep-down dirt.

10. How do you clean tile and grout?

leafFirst, we inspect your stone, tile and grout and analyze it for the best treatment options and cleaning product.

leafSecond, Our state-of-the-art technological tile cleaning tools use a high pressure hot water and vacuum combination that both scrub the tile and extract the dirt and contaminants from deep within the tile and pores of the grout (similar to a really extreme spa facial).

leafNext, we apply one or more coats of Beyond Clean’s special sealant to protect your stone, tile and grout against future spills and stains.

leafFinally, Beyond Clean uses rapid drying high-velocity air movers to speed the drying time of your stone, tile and grout to get your family routine back to normal.

11. Is it really important to have the grout lines sealed?

leafGrout, like carpet, is a porous material and quickly absorbs liquids and soils. Sealing them is creating a protective barrier that allows you more time to get to those spills and spots before they are absorbed into the grout.

12. How long does the sealant take to dry before I can walk on it?

leafBeyond Clean recommends that you don’t walk on the floor for a minimum of 2 hours to allow the sealant to dry.

leafIt will take a full 24 hours for the sealant to completely cure, so we recommend that you avoid any liquid or fluids coming into contact with the floor during that time.